Returns and exchanges

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with EDIE. The withdrawal period expires 14 days after the day you received your order.

This means you have 14 days from receipt to notify us that you wish to cancel your purchase. You can register your return in our return portal. Here you can also exchange for a different size or another item completely free of charge. After registering, you will receive a QR code by email. Show the code at the GLS parcel shop, where they will print the shipping label and put it on your package.

Returns (orders in Denmark)

To return an item, do the following:

1. Use our return portal to register the items you want to return. You can find it by clicking here: go to the return portal.

2. Once you have entered your order details and selected a return reason, we will send you a QR code that you can show at the GLS parcel shop where you drop off your package. The parcel shop then prints a label and sends the package to us.

You do not need to do anything else. We can find your order from the label on the package. Once we have received your return, we will refund your money and deduct a handling fee of DKK 39. If you choose to exchange for another item, it is free (once). If you choose a gift card for the amount, the return is free and you get an extra 10% on top.

You can expect a processing time of 2-3 days from when we receive the return package until the money is refunded.

We always recommend that you get a receipt as proof of shipping the package, in case it gets lost on the way. You are responsible for your return shipment until we have received it.

You are also welcome to return or exchange items in our stores. This is always free.

If you refuse to accept a package so that it is sent back to us, we will deduct the actual shipping cost from your refund.

If you have received a wrong item or a defective item, shipping is of course free. Please contact us at +45 31 32 56 30 or info@edie.dk, so we can quickly send you the right item or a flawless one.

Exchanges (orders in Denmark)

Exchanging for a different size or another item is free. To exchange an item, do the following:

1. Use our return portal to register the items you want to exchange. You can find it by clicking here: go to the return portal.

2. Once you have entered your order details and selected a return or exchange reason, we will send you a QR code that you can show at the GLS parcel shop where you drop off your package. The parcel shop then prints a label and sends the return package to us. Remember to include the invoice that came with the package.

3. Once we have received your return package, we will send you the item you want in exchange. If the item is out of stock, we will refund the amount.

Exchanges and returns in our stores are free.

Returns (orders outside Denmark)

If you are outside Denmark, you are responsible for arranging the return yourself. The package must be sent to:

EDIE, Østerbrogade 128, 2100 Copenhagen Ø, Denmark