Trading conditions
Terms of trade
Edie.dk is run in by Edie ApS, CVR 38703803, Østerbrogade 128, 2100 Copenhagen Ø ("Edie"). You can contact us on phone 31 32 56 30 or email: info@edie.dk.
PAYMENT
To shop on edie.dk you be 18 years of age and in possession of a valid debit card that we accept. However, if you are not yet 18 years of age, you can still buy goods if you have obtained your guardian's acceptance and/or otherwise have a legal right to enter into the purchase. You choose the items you want to buy and put them in the "shopping cart". You can right up the time of the ordering time in the contents of the shopping cart, and you can continuously check the contents and the price of the goods. Any additional payments for eg shipping and debit card fees will be calculated only immediately before you are ready to pay. When you are ready to order, click on the "to the checkout" where you enter your name, address, email, telephone number, form of payment and select form of delivery. You can change the content of the shopping cart fully until you confirm your purchase by pressing the "Make Order and Pay" button. After that, your order goes on to Edie.dk and can no longer be changed. You are required to provide a correct address for the delivery of the goods. You can pay with Visa, Visa Dankort, MasterCard, Anday, MobilePay and Maestro. You can pay you only pay in DKK. The payment is deducted from your account when your order has been shipped. If you order for delivery in an EU country, all our prices include 25% Danish VAT. If the item is purchased for delivery in a non-EU country, Danish VAT is not added. We do not take card fees.
If you pay with an international debit card, the amount will be reserved immediately. The money is reserved on your card or account until:
1) We raise the amount when we send the item, or
2) Until the money is released by agreement with your card issuer.
You can read more about the rules for your specific card at your card issuer.
We accept payment with Anday.
The amount will only be raised on your card when the item is shipped.
When you choose to pay with anyday, the first payment is deducted when the item is shipped. Then you will pay your monthly benefit on the last weekday from the coming month and three months ahead.
No fees and interest will be charged to your purchase if you pay on time. If you return your purchase, the agreement with Anday will end automatically.
FREIGHT
All orders are shipped from our warehouse on the same day for orders received before 1 p.m. 15. Orders received after 7 p.m. 15 will be shipped the next day. You can therefore expect to receive your order within 1-2 business days. We deliver with GLS.
When purchasing under 500,- the shipping is the following:
Package shop: 29 DKK
Distribution to Private: 39 DKK
When buying over 500,- there is free shipping to parcel shop.
Return shipping costs 29,-unless you choose a gift card on the amount or exchange. Then the return shipping is free.
Cancellation right
As a consumer, you have 14 days right of withdrawal when you shop with us. The cancellation deadline expires 14 days after the day you received your item.
The deadline means you have 14 days from receipt to notify us that you will undo your purchase. You can send an email to info@edie.dk. You are also very welcome to use the standard cancellation form, which you will find at the bottom of the trading conditions, but it is not a requirement.
Return
If you want to return an item, do the following:
1. Use our return portal to register the items that you wish to return. You can find it by clicking here: Come to Return Portal.
2. Once you have entered your order information and selected return cause, we will send you a QR code that you can show in the GLS parcel shop where you submit your package. The parcel shop then prints label and sends the package to us. Remember to enclose the invoice that came with the package.
You sCalm not to do more. Once we have received your return, we will transfer the money to you and deduct 29,- in handling fee. If you choose to exchange to other item is returned free. If you choose to get a gift card on the amount is returned free + you get an extra 10% on top.
You can expect 2-3 days of expedition time from the return package being received to the money being refunded.
We always recommend that you secure a receipt as proof of sending the package - if it should be away on its way. It is you who is in charge of your return shipping until we have received it.
You are also very welcome to return/exchange an item in the stores. It is always free.
If you refuse to receive an item so that it is sent back to us, we deduct the real shipping cost from your receivable.
Have you received an incorrect item or an item with error is of course free. Please contact us on 31 32 56 30 or info@edie.dk so that we can quickly send the right or a flawless item off to you.
The condition of the item when you send it back If the item has lost value and it is because you have used it in a different way than what was needed to determine the nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the product, and in some cases it can mean that you can only get the shipping costs back.
We recommend that you return the item in the original packaging.
If the original packaging is missing, it may result in a loss of impairment of the item
Refund If you regret your purchase you will get your money for the item back. If the item is impaired, we will deduct the amount you are liable for. We will refund your receivable including delivery costs (however, this does not apply to additional delivery costs in cases where you have chosen a form of delivery than the cheapest form of standard delivery we offer), within 14 days of the day we received your message that you will regret the deal. We will reject the money with the same means of payment that you used at the purchase, unless we have agreed otherwise. We can withhold the payment until we have received the item unless you send us documentation of having returned it. If you cancel the purchase, the goods must be returned to us upon shipping or when returning/exchanging in the store in Østerbrogade 128, 2100 Copenhagen Ø.
Exchange
If you want to exchange an item, do the following:
1. Use our Return Portal to register the items that you wish to exchange. You can find it by clicking here: Come to Return Portal.
2. Once you have entered your order information and selected return/exchange cause, we will send you a QR code that you can display in the GLS parcel shop where you submit your package. The parcel shop then prints label and sends the return package to us. Remember to enclose the invoice that came with the package.
3. Once we have received your return package, we will send the item to which you want to exchange. If the item is not in stock, we will refund you the amount.
Exchange is free. You can also choose to exchange/return in stores.
Contact right
When you shop with us as a consumer, the Purchase Act's rules apply to goods purchases. This means that you have the right of complaint for 24 months. If your complaint is justified, it means that you can either get the item repaired, exchanged, the money back or a discount in the price, depending on the specific situation. You must advertise within "reasonable time" after you discover the error. If you are advertising within two months of the error being discovered, the complaint will always be timely. You can advertise by contacting us by email to info@edie.dk or by phone on 31 32 56 30. In order for us to assess your complaint, we must ask you for the following:
- Send us a brief description of how the damage or defect occurred. Please note that you should contact our customer service as soon as you discover the defect.
- To document the defect, together with the description, send min. 1-2 pictures. The defect must be clearly stated at minimum One of the pictures. In addition, make sure your photographs show the entire product, once in front and back (in shoes include photography of the sole).
- Send the pictures per email to info@edie.dk
- Please inform which order number the item is purchased on - or attach a copy of order confirmation/receipt
- After we receive your pictures, we will process your complaint as soon as possible.
In case you have to return item (s) during a complaint case, we will send a prepaid return label to be used. In case of justified complaint, we will refund reasonable shipping costs. If the complaint is justified, we will of course refund your reasonable shipping costs by returning the item to us. Otherwise, you must bear all the costs of transport yourself, including our shipping costs for returning the item after examination.
Remember that the item must always be shipped in proper packaging and get a receipt for shipment. You are responsible for the package/goods until our reception. Therefore, save mail receipt incl. Information on shipping costs and any. Track and Trace number. Note! We do not receive packages sent by demand or similar or sent to a parcel shop.
Gift cards and discount codes
Gift cards issued by Edie are valid for 24 months from the date of issue.
We regularly offer discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes can be limited to being used only in connection with special products, categories or brands. When using a discount code, buy for the specified minimum amount. If you buy for less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered in the purchase process before paying the order. You cannot get a forgotten discount code after the order is placed. Each discount code may only be used once and only one discount code can be used per. order. The discount codes are not personal and can be used by the one who has the code. The discount codes have no cash value and cannot be redeemed for cash, vouchers or similar and cannot be used for gift cards.
In case of fraud, attempted fraud or circumvention of the above rules on discount codes eg. By using different email addresses to use a discount code several times, we are eligible to cancel the discount code, to cancel the order on which the discount code is used and block your opportunity to shop on edie.dk forever.
Personal Data Policy
We need the following information when you shop with us: Name, address, tel. and email address. If you wish, you can create a my EDIE account. In my EDIE you can log in and find your order history, both new and previous orders, change your settings, manage your favorite brands and styles and see your recommendations as well as most recently showed items. We record and disclose the personal information needed to deliver the item to you. We use different analysis tools, such as Google Analytics to help us collect statistics on the use of Edie.dk to give you a better experience. Information is not disclosed or sold to third parties unless this is done in connection with a restructuring or a whole or partial sale of the company. Any disclosure in such a situation will be in accordance with the personal data legislation in force at all times.
The personal data is registered with Edie ApS is stored for five years, after which the information is deleted. We also work with a number of other companies that store and process data. Companies process only information on our behalf and may not use them for their own purposes. We only cooperate with data processors in the EU or in countries that can provide your information with adequate protection. The data controller at Edie.dk is Edie ApS. You have the right to inform what information we process about you. If you think the information is inaccurate, you have the right to have them corrected. In some cases, we have a duty to delete your personal data if you ask for it. It can e.g. be if your data is no longer needed in relation to the purpose we should use them for. You can also contact us if you think your personal data is processed in violation of the legislation. You can write to us at: info@edie.dk. Edie.dk collects information from users from five sources
From cookies, when you visit our websites, e.g. IP address, country, pages displayed, categories shown, shown brands, interaction/clicks and searches.
From purchase, e.g. Demographic data, email address, payment information, goods, order amount, discount level, brands and frequency. Including transaction emails, e.g. Order Confirmation, Shipment Confirmation and Refund Convention.
From user behavior and engagement In the communications sent (e-mail, SMS, direct mail or phone), e.g. Opening speed, click speed and time spent on reading email, sender domain and type of email client.
From usersthat provides information about itself (eg by adding a favorite brand or information to the customer profile)
From credit rating from third -party assessment business.
The purpose of collecting the information serves different areas:
Obligations. To fulfill our commitment to you as a customer or user of our service - such as Buy, billing, customer service and my EDIE account. Customer Service. To be able to perform customer service through my EDIE account, email, chat or phone. Answering questions in relation to your order or previous orders, correcting errors and guiding the customer. Marketing. To show inspiration, product offers/services and personal recommendations via web, e-mail, SMS, Direct mail, telephone and via third-party marketing. Customer experience. To improve the customer experience by interaction with Edie, such as Personalization of your experience at edie.dk, development of new features, services and products. This also includes managing, protecting, operating and maintaining our websites, system administration and security and giving consent to aggregated statistics on the use of the site, purchasing and improving the understanding of our customers' preferences. Fraud and risk. To prevent fraud and perform risk assessment. Legislation. In order to comply with current legislation. Edie also forms individual customer profiles based on collected data about you across all data sources/categories, e.g. Browsing behavior with your purchases and the information you have provided (eg favorite brand and favorite products). We combine and analyze this data with the aim of improving your experience at Edie.dk and to tailor personal offers and services as well as to define the frequency of communication.
Complaints
If you as a consumer want to complain about your purchase, contact cw@edie.dk. If we fail to find a solution you can send a complaint to The House of the Board, Toldboden 2, 8800 Viborg via The Complaint Portal for the House of the Board.
In order to complain, the item or service that you will complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000 for complaints about clothes and shoes, however, the price must have been at least DKK 720. .
When you shop on an e -marked webshop, you can get your case processed for free - regardless of the amount of the amount. Read more here.
If you reside in another EU country than Denmark, you can complain to the EU Commission's Complaint Portal here- http://ec.europa.eu/odr
Cancellation form
(This form is completed and returned only if the right of withdrawal is applied)
To:
Edie.dk
Østerbrogade 128
2100 Copenhagen Ø.
info@edie.dk
I hereby inform that I wish to apply the right of withdrawal in connection with my purchase agreement on the following goods/services:
________________________________________________________________
Ordered it: ________________ received it: __________________
Consumer's Name: _________________________________________________________________
Consumer's Address: ________________________________________________________________
Consumer's Signature: ________________________________
Date: _________________
(Only if the contents of the form are notified on paper)
These terms and conditions were updated on July 16, 2024.