Edie.dk is operated in EDIEPS, CVR 38703803, Østerbrogade 128, 2100 Copenhagen island ("EDIE"). You can contact us on phone 31 32 56 30 or mail: email@example.com.
To act on EDIE.dk you be 18 years old and in possession of a valid debit card that we accept. However, if you have not yet reached 18 years, you can still buy goods if you have obtained your guardian acceptance and / or, moreover, legal right to enter into the purchase. You choose the items you want to buy and put them in the "shopping cart". You can fully forward the order of order in the content of the shopping cart, and you can continuously check the content as well as the price of the goods. Any additional payments for eg shipping and payment card fees will first be calculated immediately before you are ready to pay. When you are ready to order, click "to the box" where you enter your name, address, email, phone number, payment form, and choose delivery form. You can change content in the shopping cart all the way you confirm your purchase by pressing the "Make Order and Pay" button. Then your order goes on to Edie.dk and can no longer be changed. You are committed to informing a correct address for the delivery of the goods. You can pay with Visa, Visa Dankort, MasterCard, Maestro BS JCB. You can pay in only pay in DKK. The payment is deducted from your account when your order has been shipped. If you book for delivery in an EU country, all our prices include 25% Danish VAT. If the item is purchased for delivery in a non-EU country, not Danish VAT. We do not take short fees.
All orders are sent from our stock on the same day for orders received before noon. 15. Orders received after noon 15 The next day is shipped. You can therefore expect to receive your order within 1-2 business days depending on the freight company.
When purchasing under 500, the freight is the following:
Package shop: 29 DKK
Distribution to Private: 49 DKK
With over 500, there is free shipping.
Return freight costs 29, - which is deducted from your receivable if you use the enclosed return label. Do you keep goods for more than 500, - is the return freight for free.
Right of withdrawal
As a consumer, you have 14 days withdrawal when shopping with us. The cancellation deadline expires 14 days after the day you have received your item. If you have ordered several different items in one order, but they are supplied individually, the deadline runs from the day you receive the last item.
You need does not Notify us that you return an item, but you may very much like the invoice in the package you send back. If you want to let us know you can send us an email at firstname.lastname@example.org. You are also very welcome to use the standard performance form, which you find at the bottom of the trading conditions, but it is not a requirement.
If you refuse to receive an item and send it back to us, we deduct from your receivable.
Return You have 14 days to send the item back to us. You can use the attached return label. You just put off the package and submit it to a packing shop near you. The return freight costs 29, - which is deducted from your receivable from the goods that you return. Do you keep goods for more than 500, do not pay for the return freight for items in addition.
If you choose not to use our return label please send the goods to: EDIE, Østerbrogade 128, 2100 Copenhagen Ø. We only receive packages that are sent directly to the address - not to a package shop. If you send the goods, make sure the goods are securely wrapped. You even have the responsibility for the package / goods until we receive it. Therefore, save receipt from freight company and possibly. Track and Trace number. You are also very welcome to exchange / return items in the store.
The item stand when you send the return The item sent return must have the same condition as when you received it. If the item has lost value, and it is because you have used it in a different way than needed to determine the nature of the product, characteristics and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the trading value of the product, and in some cases it may mean that you can only get the shipping costs back.
Refund If you regret your purchase, you get your money for the item back. If the item is impaired, we deduct from the amount you are liable for. We will refund your receivable no later than 14 days from the day we have received your message that you will regret the agreement. We return the money with the same means of payment, which you used the purchase unless we have agreed else. We can retain the payment until we have received the item, unless you send us documentation to have returned it. If you regret the acquisition, the goods must be returned to us by shipment or by return / exchange in the store in Østerbrogade 128, 2100 Copenhagen island.
If you want to exchange a product for another size or for another item, just write it on the invoice when you send the item return. Costs the item more than 250, - you get free exchange and otherwise you have to pay for the shipping.
When you shop with us as a consumer, the Buying Act's rules for purchase. This means you have warranty for 24 months. If your complaint is justified, it means that you can either get the item repaired, exchanged, money back or a refusal in the price, depending on the specific situation. You must advertise within "reasonable time" after you have discovered the error. If you advertise within two months of the error has been discovered, the complaint will always be timely. You can advertise by contacting us by mail to email@example.com or by phone at 31 32 56 30. In order for us to assess your complaint, we must ask you for the following:
- Send us a brief description of how the damage or defect has occurred. Please note that you should contact our customer service as soon as you discover the defect.
- To document the defect, together with the description, send me. 1-2 pictures. The defect must be clearly stated at least one of the images. In addition, make sure your photographs show the entire product, once in front and back (by shoes include photography of the sole).
- Send billederne pr. mail to firstname.lastname@example.org.
- Please inform which order number item is purchased on - or enclose copy of order confirmation / receipt
- After we have received your pictures, we will process your complaint as soon as possible.
In case you need to return item (s) during a complaint case, we send a prepaid return label to be used. By justified complaint, we will refund reasonable shipping costs. The complaint is justified, we will, of course, refund your reasonable shipping costs by sending the item back to us. I modsat fald skal du selv afholde alle udgifter til transport, herunder vores fragtomkostninger til returnering af varen efter undersøgelse.
Husk at varen altid skal sendes i forsvarlig emballage og få en kvittering for afsendelse. You even have the responsibility for the package / goods until our reception. Gem derfor postkvittering inkl. oplysning om fragtomkostninger samt evt. Track and Trace number. Note! Vi modtager ikke pakker sendt pr. efterkrav eller lignende eller sendt til en pakkeshop.
GAVEKORT OG RABATKODER
Gavekort udstedt af EDIE er gyldige i 24 måneder fra udstedelsesdatoen. Gavekort kan ikke ombyttes til kontanter.
We provide regularly discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes may be limited to only being used in connection with special products, categories or brands. When using a discount code, you must purchase for the minimum amount specified. If you buy for less than the minimum amount specified, the difference will not be refunded. Any discount code you want to use must be entered in the purchase process before paying the order. You can't get credited a forgotten discount code after the order is located. Only 1 discount code per unit can be used. order. The discount codes are not personal and can be used by the one who has the code. The discount codes have no cash value and cannot be redeemed for cash, receivables or the like.
In case of fraud, attempts at fraud or in case of suspicion of other illegal activities in connection with redemption of discount codes, we are entitled to cancel the discount code, to cancel the order on which the discount code is used and block your opportunity to trade in Edie.dk forever.
Personal data policy
We need the following information when shopping with us: Name, address, tel. and email address. If you wish, you can create a my EDIE account. In my EDIE you can log in and find your order history, both new and past orders, change your settings, manage your favorite brands and quarters and see your recommendations as well as most recently shown items. We record and pass the personal data needed to deliver the item to you. We use different analysis tools, such as Google Analytics that help us collect statistics about the use of EDIE.DK to give you a better experience. Information is not disclosed or sold to third parties unless this is done in connection with a restructuring or a whole or partial sale of the company. Any disclosure in such situation will take place in accordance with the personal data legislation applicable at any time.
The personal information is recorded at EDIE ApS stored for five years, after which the information is deleted. We also cooperate with a number of other companies that store and process data. Businesses deal exclusively information on our behalf and must not use them for their own purposes. We only cooperate with data processors in the EU or in countries that can provide your information with sufficient protection. The data controller in Edie.dk is EDIE ApS. You have the right to inform what information we process about you. If you think the information is inaccurate, you have the right to get them fixed. In some cases, we have a duty to delete your personal data if you ask for it. It can e.g. Be if your data is no longer needed in relation to the purpose we needed to use them. You can also contact us if you believe your personal data is dealt with in violation of legislation. You can write to us at: email@example.com. Edie.dk collects information from users from five sources
From cookiesWhen visiting our websites, for example. IP address, country, displayed pages, categories, displayed brands, interaction / click and searches.
From purchase, for example. Demographic data, e-mail address, payment information, goods, order amount, discount level, brands and frequency. Including transaction emails, eg. Order confirmation, shipping confirmation and refund confirmation.
From user behavior and engagement In the transmitted communication (e-mail, SMS, Direct Mail or phone), for example. Opening speed, click speed and time spent on the reading of e-mail, sending domain and type of email client.
From usersproviding information about themselves (eg by adding a favorite brand or information to the customer profile)
From credit rating from third-party assessment.
The purpose of collecting the information serves different areas:
Obligations. To meet our commitment to you as a customer or user of our service - such as. Buy, billing, customer service and my EDIE account. Customer service. In order to perform customer service via my EDIE account, email, chat or phone. Answer questions in relation to your order or previous orders, correct errors and guide the customer. Marketing. To show inspiration, product offerings / services and personal recommendations via web, email, SMS, direct mail, telephone and via third-party marketing. Customer experience. To improve customer experience in EDIE interaction, such as Personalization of your experience in Edie.dk, development of new features, services and products. This also includes managing, protecting, operating and maintaining our websites, system administration and security and giving consent to aggregated statistics on the use of the site, buying and to improve understanding of our customers' preferences. Fraud and risk. To prevent fraud and carry out risk assessment. Legislation. In order to comply with applicable law. EDIE also forms individual customer profiles based on collected data about you across all data sources / categories, for example. Browsing behavior with your purchases and the information you have provided (eg. Favorite mark and favorite products). We combine and analyze these data with the aim of improving your experience in EDIE.DK and to tailor personal offers and services as well as to define the communication frequency.
If you as a consumer will complain about your purchase, please contact us at firstname.lastname@example.org or by phone 31325630. If we do not succeed in finding a solution, you can send a complaint to:
Center for complaint solution
House of theme
Customs Body 2
Do you reside in another EU country than Denmark, you can complain to the EU Commission's online review portal here - http://ec.europa.eu/odr
The trading conditions are last updated on 28 January 2020